Pottery Barn

AMAZING! AMAZING! Who cares about taking care of a customer who wants slippers for her sister for Christmas (slippers she has failed to get for the past 5 years)? Anna, Juliet, Alex went beyond the call of duty to make it happen! They are a true asset to Pottery Barn! They were patient, kind and gave exemplary customer service. Thank you all!

I went to Pottery Barn in Corte Madera. I wanted to purchase some items that I saw on line. I gathered the items and went to the desk to pay. There were 2 older ladies working and neither of them acknowledged me. One was on the phone, but when she hung up she completely ignored me. Neither of them said a word to me. After about 10 minutes another girl walked up and she was really nice and helped me. I won't go there anymore.

Had the pleasure of working with Alex in the Corte Madera store. Very attentive professional. When he wasn't available he had me work with Donna who was also amazing. There was a minor issue with my vanity when it was delivered Alex promptly fixed it responded immediately no hassle no trouble. Very pleased to finish my bathroom renovation with the help of Pottery Barn staff. Canceled all my orders with a local kitchen and bath store because it was such a hassle working with them.

DONT EVER EVER BUY FROM POTTERY BARN!!! I ordered a couch from the Corte Madeira location in JANUARY. I received delivery today end of JULY! Seven months!!! They just delivered it DAMAGED. Oh I can get a replacement but not till NOVEMBER! Are you effin kidding me??? Called the store they will do NOTHING. I'm beyond furious. This is a three thousand dollar couch. DO NOT SHOP HERE , Their customer service is BS.

Ordered online for customer pickup. Went to the store with my husband, who is disabled. He could barely walk through the store without falling as it is so crowded with display merchandise. Waited at the counter for about 7 minutes with nobody appearing. So we left. The policy is that if an item is not picked up, it would be refunded within 7 days. I called 14 days after and someone did answer, confirmed my name, said she would call back. Heard nothing. Will call again, but would not recommend sh