Teaspoon Los Altos

I've been coming to this location since they first opened. However over the past few months there has been a noticeable decline in drink quality and service. I've gone many times this month hoping the drinks will be better but each time the drinks have been unpredictable with sweetness, taste and quality lacking. Service has been terrible with staff ignoring customers or being rude. Like other commenters have suggested we will most likely stop coming to this location and seek out other boba shop

Good boba but boba bliss is significantly better. They have some good bobas but many mediocre ones. Strawberry matcha boba was really good.

Overall, I've had a great experience here at teaspoon. My favorite drinks are probably the mango Funtime, strawberry colada, and black sugar assam. Easy 10/10 for all these drinks. They make the drink quite fast too. The average wait is like 3 - 7 minutes. Love coming here!

Teaspoon is a solid boba chain, but this location seems to be lacking. The staff appears to be mostly young college kids and the service can be slow (e.g. one person attending the register + making drinks, and the other staff hanging out in the back). I haven't had any issues with the quality of the drinks, just the customer service.

I was very excited for some boba before I came to realize that the store closed 3 hours early because there was "not enough staff." I saw 3 workers, who eventually went to the back, I'm assuming to relax for the rest of their shift. It would be nice for the manager to check who was scheduled the night of September 9 and hold these employees accountable. This is unacceptable from a customer perspective and, I imagine, even more unacceptable from a business perspective. Employees who disregard cus