Neiman Marcus

I initially had a not so great experience returning an online order...the item came without any tags, which I understand can make the return more challenging, but I cannot help that it didn't come with tags...I was initially told the return would not be a problem, but then after an HOUR of waiting and a lot of patience on my part, I was told the pants could NOT be returned without the tags, which seemed ridiculous as I had just purchased them a week ago. Grrrr! Thank goodness for Albert Mejia

My foot got caught in the escalator and tore up my shoe. Very scary. Nice selection of Versace product, though!

RE: Order #WN00008999576 You guys sent the wrong shoe size and it's been nothing but a giant hassle to send them back and receive my refund. Shoes were sent back on 11/18. I spoke with Amanda at Nieman on 12/2 and she confirmed that they were received on 11/24 and that a refund was issued on 12/1. They said if I don't see it than it's Chase putting a hold. I just got off the phone with Chase and they said the do not "hold" things like this, which leads me to believe the credit still hasn't been

I purchase for my boyfriend the baccarat rouge 540, I had an outstanding experience. The Customer Service was above and beyond !!!! very pleasant & positive energy, very knowledgeable was the best experience I've ever had at Neiman Erica Davis deserves a raise. I will only buy from her now and refer people to her. This woman knows the products and has the best attitude. She also took an extra step to wrap my things up very nicely and handled everything with care Thank you so much.

Absolutely awful. What has happened to customer service? Not only is customer service a bunch of script follow robots, I was also told by online customer service AND in-store customer service that the retail stores and the online store operate separately. So you think you're getting bespoke service at a high end department store (if your selection is not available in-store), but you're actually ordering from an Amazon chop shop equivalent. Very disappointing. I placed an order online, expedited