Four Seasons Hotel Silicon Valley at East Palo Alto

Avoid this hotel if you don't like construction noise! Arrived from an early east coast flight and tried to get some Sunday afternoon sleep in before our meeting. Had no idea they are under renovation. Continual loud hammeringu and sanding in the room right next to us. Front desk was not helpful and told us unapologetically there weren't any rooms that would avoid the noise and that we were emailed about the construction (we were not). Surprising treatment for this class of hotel.

I just don't feel like this four seasons lives up to the expectations for the brand. No one was there to greet me when my car pulled up or open door, front desk had only one person staffed and lobby looked empty. The rooms don't look any better or nicer than a standard nicer Marriott. I've been to other four seasons and they are so much nicer, I just don't understand the rating here being so high.

Went for the winter village apres ski experience. Our party of four booked a booth which was an additional cost. Having been to many high-end hotels across the world, the service was nowhere close to what I expected for a four seasons. We sat for probably 20 minutes before anyone came by to help us. The server also did not accurately tell us which ingredients were in the food. After we received our drinks, the servers were very hard to locate. The fire put out no heat, and the blankets were extr

We had a lovely stay at the Four Seasons this summer. The deluxe room with two beds was spacious, and the bathroom was a good size. The heated outdoor pool was a highlight, even on a slightly cloudy day, it was warm enough for the kids to play for hours. The pool deck was fantastic, with a bar, a dedicated waiter for drinks, and fresh towels always available. We also made good use of the gym and the spa, which had a sauna. The whole experience was relaxing, and we were well taken care of.

I am rating this hotel 5 stars because of the great service we received. Every person we interacted with gave us great customer service including the front desk, housekeeping, the waiters at the restaurant, and greeter all give their all with a smile. Also, the hotel truly provides every ammenity you could need. Keep in mind that this is a functional property and not a location with gorgeous views or a great place to walk around. But it's a convenient location.