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Popular Articles
How do I contact the captain?
Feel free to reach out to your captain at any stage of your journey – whether
it’s before booking, after confirming your reservation, or once your trip is completed.
Conversations with the captain can help them tailor the trip to your needs and skill level, and can also help clarify issues surrounding boat capacity, age limits, amenities, departure times, prices, and paying the remaining balance.
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Where do I meet the captain?
You can find out where to meet the captain on the charter listing page. The exact
address is visible below the title of the charter. This is usually where the boat is docked. To view where a charter is located on a map, click the Show Map button or the map itself and you’ll see an exact pin on the location.
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What type of equipment is included?
You can see what equipment is included in the price on the listing
page.
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How do I cancel my trip as a customer?
If you need to cancel your trip for any reason, you can do so any time before your trip.
In the event that you breach the captain’s cancellation policy, you will forfeit the amount paid at the time of booking. If you cancel within the free cancellation period, you will receive a full refund. You will be informed about your funds through the cancellation process.
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What do I do if I can’t get in touch with the captain?
To get in touch with your captain once you have a confirmed booking,
you may use the following channels
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How much should I tip?
Gratuity is customary on fishing charters, especially in the United States.
The industry standard is 15–20% of the total price. First mates usually work only for tips, and so it is often expected.
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